Phone: 510.409.0217
Mon–Sat: 9AM – 5PM PST
Superior Japanese Hand Tools for Woodworking, Kitchen, Gardening and Grooming

Policy

Privacy & Security Statement Policy

At Suzuki-ya/suzukitool.com, we understand the importance of protecting the privacy of our customers' personal information. We are committed to complying with current privacy legislation and guidelines. We continue to respect and protect the personal information of our customers by:

- Limiting collection, use, disclosure, and retention.
- Safeguarding sensitive information using the best available security systems and practices.

If you have questions regarding the handling of your personal information, please contact us.

Information Collection and Use

The information on this site is used only by Suzuki-ya/suzukitool.com. Information gathered about our customers will not be sold, shared or rented to others. Users will not get onto any Internet mailing lists because they shopped online at with us.

Ordering

Whether purchases are processed by telephone or online, we require some basic information to complete your order. Billing and shipping information is requested along with payment information. Credit card numbers and expiration dates are required for billing purposes, but are not saved on our website. Contact information such as your e-mail address and phone number is used only to confirm your order, or for contact purposes should we have trouble processing an order. We neither solicit by telephone nor release this information to other companies.

Custom or special orders

On custom or special orders from our toolmakers, we require a 50% non-refundable payment in advance. To help insure accuracy and customer satisfaction in these cases, an "order confirmation" will be sent to be reviewed by each customer prior to the first billing.

Cookies

A cookie is a small data file stored on your computer's hard drive that contains information relating to your visit to our site, such as currency selection and shopping cart contents. When you leave and then return to our site, this information is recalled to speed up and improve the shopping experience. For example, if there was an interruption while browsing the Internet, your shopping cart selections would still be available, in the currency you had selected, the next time you connected to our site.

E-mail

Once you have placed an order, we will send you an e-mail confirming receipt of your order. You will also receive a second e-mail once your order has been shipped from our toolmakers. Suzuki-ya/suzukitool.com will not use e-mail to solicit our customers, unless you have set your e-mail preferences to receive e-mail event notices or promotions.
 

We encourage our customers to contact us with their questions or comments. We read and respond to all the e-mails we receive. In cases where a customer shares useful information and we would like to share it with other customers, we will do so only with the customer's authorization and without directly identifying the customer.

Sharing

We use outside delivery services to ship orders and a credit card processing company (Paypal) to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. If you ever have a problem with billing or shipping, you should contact us directly and we will resolve the problem with you.

Security

At Suzuki-ya/suzukitool.com, we have taken every precaution to protect our customers' information. When users submit sensitive information via the website, their information is protected both online and off.

Credit card transactions for purchases on our website are handled through Paypal . You can learn more about the Paypal security policy here.

At Suzuki-ya/suzukitool.com, we do everything in our power to protect customer information off line. All of our customers' information, not just the sensitive information mentioned above, is restricted to employees who need the information for their specific duties. Furthermore, all employees are kept up to date on our security and privacy practices.

Return policy

As a Suzuki-ya customer, your satisfaction is very important to us. If there is any problem with a tool or product upon receipt, please contact us immediately so that we can resolve the issue.

Please be aware that at Suzuki-ya/suzukitool.com we assume all sales to be final, and that all returns of unused, undamaged products will incur a 50% restocking fee (plus shipping) to be paid by the customer. Prior to placing an order, we encourage potential customers to contact us and take advantage of our knowledgeable representatives who can help insure that you make an informed purchase.

Should a return of any item become necessary, please be careful to save all of the original packaging. Failure to return items in their original packaging may result in an additional fee of up to 15% of the purchase price of any returned merchandise. Any damage to merchandise incurred during return shipping will be the responsibility of the customer.

Please be aware that no returns will be accepted without first obtaining an RMA (Return Merchandise Authorization) number by contacting a Suzuki-ya/suzukitool.com representative. Please note that receipt of an RMN number does not imply acceptance of liability on the part of Suzuki-ya/suzukitool.com.